Shipping & Returns Policy
1. Shipping Information
We ship worldwide from our fulfillment centers. Processing time is 1-3 business days (excluding weekends/holidays).
2. Delivery Options & Costs
- Standard Shipping: 3-7 business days (10/Freeover10/Freeover150)
- Express Shipping: 2-4 business days ($25)
- International: 5-12 business days (customs fees may apply)
3. Order Tracking
Once shipped, you’ll receive:
- Tracking number via email
- Real-time delivery updates
- Delivery notifications
4. Returns Policy
We accept returns within 30 days of delivery for:
- Unworn/unwashed items
- Original tags attached
- In original packaging
5. Return Process
- Log in to your account at ethicalsfashion.com
- Initiate return request
- Print prepaid return label
- Ship within 14 days
6. Refunds
- Processed within 5 business days of receipt
- Original payment method only
- Shipping costs non-refundable
7. Exchanges
For size/color exchanges:
- Return original item
- Place new order
- Email us for price adjustments
8. Damaged/Defective Items
Contact us immediately with:
- Order number
- Photos of issue
- We’ll arrange free return/replacement
9. International Returns
Customers are responsible for:
- Return shipping costs
- Customs documentation
- Original shipping fees (non-refundable)
10. Holiday Policy
Extended return window:
- Purchases Nov 1-Dec 24 → Return by Jan 15
For full details, visit ethicalsfashion.com/help